TERMS AND CONDITIONS
ACCESS AND USE OF THE SITE
1.) You must only use the Site in accordance with these Terms and Conditions, and any applicable law
2. ) You must not misuse this Site. Any misuse will be reported to the appropriate authorities. Misuse includes but is not limited to:
2.1.) Introducing or attempting to introduce viruses, spyware, trojans, spiders, robots, worms, keystroke loggers, data mining, spamming, mail bombing, crashing or other material which is malicious or harmful or damaging in any way
2.2.) Any form of interference or attempt at interference with the Site, its servers, its hosts or any security-related measures the Site has in place
2.3.) Accessing data not intended for such user or logging onto a server or an account which the user is not authorised to access
2.4.) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization
2.5.) Sending unsolicited email, including promotions and/or advertising of products or services
3.) Select goods, such as Randolph Engineering products, are available for online purchase. It is your responsibility to ensure the accuracy of your personal details including your name, billing and delivery address, and a valid email address
4.) FIREARMS and AMMUNITION are NOT available for purchase online at any stage
5.) Prices displayed on the Site are quoted in Australian dollars and are inclusive of GST
6.) Please check your order carefully before submitting. In the event of an error, please contact Spartan as soon as possible to rectify. Spartan will use all reasonable endeavours to cancel or change the order if it has not already been shipped but makes no representation that it will be able to do this
7.) You must pay for the goods by credit card (Visa or Mastercard), certain prepaid payment cards, or PayPal account. If the name on the credit card/payment card/account does not match the name on the order, you may be asked to provide additional information (for example, Driver’s Licence)
8.) Goods will not be dispatched until your payment has cleared. If your payment cannot be processed, you will be contacted by phone or email to resolve this issue. Spartan reserves the right to cancel the order if full payment cannot be made prior to dispatch
9.) Delivery of Randolph Engineering frames and/or lenses is currently FREE within Australia. The goods will be dispatched to the delivery address you provided on a standard service. Priority delivery/express delivery is not included in the FREE delivery offer but is available at an additional cost to you. To arrange a priority delivery/express delivery service contact Spartan
10.) Risk and title of the product(s) passes to you on the date and time of delivery of the product(s) to the delivery address provided in your order
11.) Spartan reserves the right to change/amend this shipping terms at any time without prior notice. If the product(s) purchased do not qualify for free shipping you will be notified at time of checkout, or by Spartan before the product(s) are dispatched
RETURNS, EXCHANGES, WARRANTIES
12.) If for any reason, you are not satisfied with your purchase from Spartan or any of its official dealers, you must contact Spartan or the dealer that you purchased the product(s) from within 30 days from the date of purchase to discuss its return or exchange. After 30 days, all sales are final and return or exchange will not be possible
13.) The complete product, in its original packaging, in new condition, is required to return or exchange the product (if the product is not in the original packaging, additional charges may apply). Exchanges are while stocks last.
14.) Please note that without a valid proof-of-purchase, your return or exchange may not be accepted
15.) RANDOLPH ENGINEERING EXCHANGES: We want you to be 100% satisfied with your product and are happy to exchange your product for another pair of glasses within the first 30 days after purchase. If the cost of the replacement product is greater than the original purchase price, please provide your credit card information. If the replacement product is less than the original purchase price, the difference will be credited to the original purchaser
16.) RANDOLPH ENGINEERING LIFETIME WARRANTY
16.1.) Randolph Engineering, at its option, promises to repair or replace any broken solder joints on its metal frame eyewear throughout the lifetime of the product.
16.2.) Randolph Engineering, Inc. warranties its eyewear against breakage caused by defects in materials or workmanship for one year from the date of consumer purchase and, at its option, will repair or replace any such eyewear without charge during that period. Scratched lenses are considered a result of normal wear, and are not covered under warranty. For these cases, we have developed a repair program through which new lenses can be ordered upon availability.
16.3.) For warranty service work, contact Spartan or the dealer you purchased your product from to arrange its repair. As the purchaser, it is your responsibility to send or bring Randolph Engineering product to Spartan or your dealer for evaluation. After evaluation, we will call you to discuss what we have found. If the defect is deemed covered under warranty, which is defined as a manufacturer defect, we will cover the cost of all work related to repairing or replacing your product, delivery of product back to you and will waive the $20 processing fee. If your product is determined to be damaged as a result of standard wear and tear, we will charge a $20 processing fee which includes labour and shipping and advise what any additional repair costs will be
16.4.) There are no warranties, expressed or implied, which extend beyond the description contained on the face hereof. Any consumer warranties of merchantability or fitness for a particular purpose which are not disclaimed under the foregoing language are conditioned on normal consumer use and do not cover damage which occurs beyond the point of manufacture, or failure which results from alteration, accident, misuse, abuse, neglect, or improper maintenance
LOSS OR DAMAGE
17.) Arising from access or use of the Site, you must take your own precautions to ensure the Site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system or those of other parties. Spartan cannot guarantee that any file or program available for access, download and/or execution from or via this Site is free from viruses or other conditions that could damage or interfere with data, hardware or software with which it might be used. By using the Site, you assume all risk of use of all programs and files on this Site and you release Spartan entirely from all responsibility for any consequences of its use
18.) Spartan is not liable for any loss suffered by you in the use of, or otherwise in connection with this Site or any linked website. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss or corruption of data or information, income or profit, business interruption, loss of goodwill, loss of business opportunity, loss of or damage to property and claims of third parties
19.) Nothing on this Site constitutes, or is meant to constitute, advice of any kind. If you require advice on matters including, but not limited to firearms, ammunition, or gunsmithing, make sure you consult a professional.
20.) Arising from use of any of Spartan’s products, you agree to indemnify, defend and hold harmless Spartan and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, harmless from any claim or demand, including reasonable lawyers’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party
21.) This Site may contain links to third-party websites. Those links are provided for convenience and do not constitute any form of endorsement by Spartan. Your linking to any other such site is entirely at your own risk
22.) The Site and its contents (including text, logos, graphics, videos) are subject to copyright. The copyright is owned by Spartan, or in some cases, third parties such as the product manufacturer. You may not adapt, reproduce, duplicate, copy, broadcast, store, distribute, publish or create any derivative works from this Site without Spartan’s written consent. Printing hard copies of the Site with the sole purpose of purchasing from an authorised Spartan dealer, or using the printed copies for research purposes, is permissible
23.) Nothing contained in this Site shall be construed as granting any licence or right to use any of the trademarks displayed on this Site
25.) The laws of Victoria, Australia, will govern these Terms and Conditions, without giving effect to any principles of conflicts of laws. Spartan makes no representation or warranty that the content of this Site complies with the laws of any country outside Australia
26.) To the extent permitted by law, Spartan is providing the Site on an “as-is” basis and makes no representations, conditions or warranties of any kind, express or implied, with respect to the operation of the Site, the information, content, materials or products, included on the Site. The information on this Site may contain typographical errors, inaccuracies or other errors and may not be accurate, complete or current. Spartan does not warrant that information on this Site is complete, true, accurate or non-misleading
27.) Spartan has made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s or phone or tablet display of any colour will be accurate
28.) All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited
29.) Spartan reserve the right to refuse service to anyone for any reason at any time.
30.) The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
For any queries contact:
Spartan Global Pty Ltd
4/6 Ovata Drive, Tullamarine VIC 3043
Phone: (03) 9338 1115
Last updated: 30/10/17